NONPERFORMANCE REFUND CLAIMS PROCEDURE

Applicable to United States nationals on Travel Packages where the Sailing portion of the itinerary embarks from the United States which includes the Commonwealth of Puerto Rico, the Virgin Islands or any territory or possession of the United States.  

THESE ARE THE INSTRUCTIONS ON HOW TO OBTAIN A REFUND IN THE EVENT OF NONPERFORMANCE OF TRANSPORTATION. FOR ANY TERM NOT DEFINED IN THIS PROCEDURE, PLEASE SEE THE TICKET CONTRACT AVAILABLE AT https://www.ritzcarltonyachtcollection.com/legal/ticket-contract.

“Nonperformance of Transportation” means cancelling or delaying a Sailing by three (3) or more calendar days if the Guest elects not to embark on the delayed Sailing or a substitute Sailing offered by the Carrier. A Guest's own cancellation does not constitute Nonperformance of Transportation. We may offer you an alternative to a refund, such as a future cruise credit, which you are free to decline to receive a refund.

In the event of Nonperformance of Transportation, the Guest may submit a claim for a full refund of all monies paid, including cruise fare, any onboard amenity packages and government fees and taxes. Claims for refunds must be made within six (6) months of the date of the cruise was cancelled or the scheduled embarkation date, whichever is earlier.

Refund claims for Nonperformance of Transportation must be submitted in writing with supporting documentation, including the booking confirmation and/or Ticket Contract, proof and amount of payment, the cancellation or delay notice, and be sent to The Ritz-Carlton Yacht Collection at the following addresses:

EVRIMA:

Cruise Yacht OpCo, Ltd., dba The Ritz-Carlton Yacht Collection
100 NE Third Ave, Suite 1100
Fort Lauderdale, FL 33301
ATTN: Nonperformance Claims 

ILMA or LUMINARA

Next-Gen Cruises Ltd., dba The Ritz-Carlton Yacht Collection
100 NE Third Ave, Suite 1100
Fort Lauderdale, FL 33301
ATTN: Nonperformance Claims 

It is recommended that refund claims be sent via certified mail, registered mail, or courier service with delivery confirmation. 

Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third-party reseller that sold you the cruise.